Make a Claim with Straya Marine Moves Ltd

If your shipment has been damaged or lost during transit, you can file a claim below. Please provide as much detail as possible to ensure we can process your claim efficiently.

How to Make a Claim

Please follow these steps to submit your claim with Straya Marine Moves Ltd:

1. Document the Damage: Take clear photos of any damaged items or issues.
2. Prepare Documents: You will need to provide your shipment’s Bill of Lading, proof of purchase, and any other relevant documents.
3. Fill Out the Form: Submit the claim form below, including all necessary details.
4. Processing Time: Once submitted, we will review your claim within 7 business days and contact you for any further information.

Frequently Asked Questions

1. How long will my claim take to process?

We aim to process claims within 7 business days. However, if additional documentation is needed, the process may take longer.

2. What documents are needed to file a claim?

Please provide the Bill of Lading, proof of purchase, and clear photos of any damaged or lost items.

3. What happens after I submit my claim?

You will receive an email confirmation, and our team will begin reviewing your claim. If we need further details, we’ll contact you directly.